UAE ELECTRONIC TRANSACTIONS & PLATFORM GOVERNANCE · VERSION 2026.10

Lipslay Master Terms & Conditions, Software Intermediary Notice & Penalty Schedule

Binding legal agreement governing all Customers, Trade License Holders (Agencies / Companies), Independent Specialists (Freelancers), Market Vendors, Affiliates, and Users of the Lipslay Web & Mobile Software Ecosystem (lipslay.ae / lipslay.com).

1. Nature of Lipslay: Pure Software, SaaS & Social Media Communication Intermediary

Lipslay is strictly a technology software company, SaaS booking & dispatch conduit, and social media / digital communication service provider. Lipslay provides digital software infrastructure—including online storefront profiles, calendar scheduling, automated dispatch tools, social discovery reels/stories, in-app text/media messaging, and in-app WebRTC audio/video calling—to connect independent, third-party service providers and commercial trade license holders with customers.

Lipslay is NOT a beauty salon, healthcare clinic, technical maintenance contractor, employer, or staffing agency. Lipslay does not employ, supervise, direct, or control any Agency, Trade License Holder, Specialist, Freelancer, Vendor, or Driver, and does not perform any physical or off-line services.

2. 100% Sole Responsibility & Liability of the User / Trade License Holder

Every registered Company / Agency (Trade License Holder), Independent Specialist, Vendor, and User is 100% solely and exclusively responsible and legally liable for their own actions, omissions, staff, licenses, communications, and services.

  • Trade License & Regulatory Compliance: The registered Agency / License Holder / Specialist warrants that it holds and maintains all mandatory UAE licenses, permits, and approvals (including Department of Economic Development [DED], Free Zone Authority, Dubai Municipality, DHA, DOH, MOHAP, Civil Defense, and Federal Tax Authority [FTA] VAT/Corporate Tax registration).
  • Staff Visa, Labor & Safety Responsibility: The License Holder is 100% responsible for the residency visas, MOHRE work permits, Emirates IDs, occupational health cards, criminal background checks, insurance, and conduct of every specialist, employee, or driver dispatched under its account.
  • Service Delivery, Hygiene & Malpractice Liability: Any dispute, dissatisfaction, chemical/cosmetic reaction, burn, allergy, infection, bodily injury, medical issue, property damage, or loss arising before, during, or after a booking is the 100% sole legal and financial responsibility of the registered License Holder / Service Provider. Lipslay bears zero liability.
  • User & Customer Conduct: Customers and Users are 100% responsible for providing a safe, lawful environment at their premises and for their own conduct during bookings, chats, and calls.

3. In-App Chat, Voice/Video Calling & Social Media Services Governance

Lipslay provides integrated social media discovery (Reels, Stories, Portfolios), real-time In-App Chat, and In-App Audio/Video Calling strictly as neutral software communication tools to facilitate legitimate booking consultations and customer support.

  1. Strict Compliance with UAE Cybercrime & Privacy Laws: All Users, Agencies, and Specialists must comply with UAE Federal Decree-Law No. 34 of 2021 on Combatting Rumors and Cybercrimes and UAE Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data (PDPL).
  2. No Recording Without Consent: Recording, screenshotting, or redistributing any Lipslay In-App Audio/Video Call, private chat thread, or client image without explicit consent is a serious criminal offense under UAE law and triggers immediate account termination.
  3. Prohibited Communications: Users and Partners must never use Lipslay Chat, Audio/Video Calls, or Reels to transmit adult/sexual content, escort solicitation, harassment, threats, hate speech, fraud, or off-platform contact details (phone numbers, WhatsApp, external links, or QR codes).
  4. No Platform Liability for User Communications: Lipslay acts solely as an electronic communication conduit. The User or License Holder originating any message, call, photo, or video bears 100% civil and criminal liability for its content.

4. Commercial Join-Fee Credit, Membership Plans & Wallet Settlement

  1. 6-Month Promotional Join-Fee Credit: Company Services accounts receive an onboarding join fee of AED 10,000 (and Solo Experts AED 1,500) credited as a promotional 6-month waiver (join_credit). No upfront Stripe charge is taken at signup. After 6 months, or upon breach of agreement, the join fee becomes due and payable via wallet offset or saved payment method.
  2. Service Slots & Packages: The first 1 service listing is free on the standard commission tier. Additional service slots and RFQ + Ads packages require an active paid monthly membership plan paid in advance.
  3. Authorization for Wallet Deduction & Offset: By registering on Lipslay, the License Holder / Partner irrevocably authorizes Lipslay to deduct platform commissions, subscription fees, customer refunds, chargeback costs, and any applicable Liquidated Damages / Administrative Penalties directly from the Partner's Lipslay Wallet, pending payouts, or registered payment card.

5. Master Schedule of Standard Penalties & Liquidated Damages

To protect platform integrity, customer safety, regulatory compliance, and Lipslay's commercial goodwill from financial or legal loss, all Partners, Agencies, and Specialists unconditionally agree to the following pre-estimated Liquidated Damages and Administrative Penalty Schedule pursuant to UAE Civil Transactions Law:

Code & Category Violation Description 1st Offense Penalty Repeat / Severe Penalty Enforcement
PEN-01
Anti-Circumvention & Direct Contact Solicitation
Sharing personal/company phone numbers, WhatsApp, email, QR codes, external social media handles, or external payment links in profile media, bio, In-App Chat, Voice/Video Calls, or in person to bypass Lipslay checkout.AED 1,850 (USD $500) liquidated damages + 7-day account suspension + 100% commission clawback.AED 3,675 (USD $1,000) liquidated damages + permanent platform ban + full wallet balance & join-credit forfeiture.Immediate automated/admin wallet debit, listing freeze, and permanent device/TRN blacklist.
PEN-02
Trade License, KYC & Regulatory Fraud
Submitting forged, altered, expired, borrowed, or invalid UAE Trade License (DED/Free Zone), Tax Registration Number (TRN), Emirates ID, Passport, or professional permit (DHA/DOH/MOHAP/Municipality).AED 5,000 administrative & compliance penalty + immediate account suspension & payout freeze.AED 10,000 liquidated damages + permanent termination + formal referral to UAE authorities.Immediate revocation of AED 10,000 / AED 1,500 join credit, wallet lock, and legal reporting.
PEN-03
Unlicensed, Uninsured, or Illegal-Visa Staff Dispatch
Dispatching any specialist, technician, or driver who lacks a valid UAE residence visa, MOHRE work permit, occupational health card, or required professional license, or dispatching a different person than booked without client consent.AED 5,000 per incident + 100% customer refund + sole liability for all government/MOHRE/Municipality fines.AED 10,000 penalty + permanent agency termination + full indemnification of Lipslay.Deducted from agency wallet/payouts; License Holder bears 100% civil and criminal responsibility.
PEN-04
Service Safety, Hygiene, Malpractice & Property/Bodily Harm
Using expired, counterfeit, or unapproved chemical/cosmetic products; breaching municipality sterilization rules; or causing allergic reaction, burn, bodily injury, medical complication, theft, or property damage at client premises.100% full financial & medical restitution to customer + AED 2,500 platform investigation fee + immediate suspension.AED 5,000 penalty + permanent removal + cooperation with Dubai Police / UAE Courts.License Holder / Specialist is 100% legally liable; Lipslay bears zero liability as software intermediary.
PEN-05
In-App Chat, Social Media Reels & Audio/Video Calling Abuse
Using Lipslay In-App Messenger, WebRTC Voice/Video Calling, Reels, Stories, or Portfolio for harassment, threats, defamation, unauthorized call/video recording, adult/escort/nudity content, hate speech, or cybercrime offenses.AED 3,675 (USD $1,000) penalty + immediate account freeze + content removal.Permanent ban + wallet forfeiture + disclosure of logs/IP metadata to UAE Cybercrime authorities.Governed by UAE Federal Decree-Law No. 34 of 2021 (Cybercrime Law); zero tolerance.
PEN-06
Portfolio & Media Policy Breach
Uploading adult/sexual imagery, unconsented client photos, copyrighted third-party work, or watermarked images containing phone numbers, WhatsApp, emails, or QR codes.Immediate media removal + 7-day profile warning badge.AED 1,000 administrative fee + listing suspension until compliance audit is passed.Automated AI moderation + admin compliance enforcement.
PEN-07
Confirmed Booking No-Show & Late Cancellation
Failing to arrive for a confirmed customer booking (No-Show) or cancelling/rejecting a confirmed appointment less than 4 hours before the scheduled start time without verified force majeure.No-Show: 100% of booking value (min. AED 250). Late Cancellation (<4h): 25%–50% of booking value (min. AED 100).AED 500 reliability penalty + 14-day search ranking demotion or suspension.Automatically debited from Partner Wallet to fund customer compensation and re-dispatch.
PEN-08
Payment Fraud, Fake Bookings, Shill Reviews & Chargebacks
Creating sham orders, self-bookings, fake reviews, referral/promo abuse, or inducing fraudulent card disputes/chargebacks.AED 2,500 fraud recovery fee + 100% clawback of disputed amount + AED 65 per Stripe dispute fee.Permanent blacklist + full wallet retention + civil/criminal debt recovery.Immediate offset against wallet balance, pending settlements, and saved payment card.

6. Comprehensive Indemnification, Hold-Harmless & Limitation of Liability

  1. Full Indemnification: You (the User, Customer, Specialist, Vendor, or Trade License Holder) agree to defend, indemnify, and hold completely harmless Lipslay, its parent company, shareholders, directors, officers, employees, and software providers from and against any and all claims, demands, lawsuits, government or municipality fines, tax assessments, bodily injury claims, property damage claims, cybercrime complaints, and legal expenses (including attorney fees) arising out of or related to: (a) your services, staff, or premises; (b) your breach of these Terms or any UAE law; (c) any expired or missing trade/professional license or visa; or (d) your use of Lipslay In-App Chat, Audio/Video Calling, or Social Media features.
  2. Disclaimer of Warranties: Lipslay provides its software, mobile apps, chat, and calling infrastructure strictly on an "AS IS" and "AS AVAILABLE" basis without warranties of any kind, express or implied.
  3. Maximum Liability Cap: Under no circumstances shall Lipslay be liable for any indirect, incidental, consequential, punitive, personal injury, or special damages. Lipslay's total aggregate liability for any claim arising out of platform software usage shall not exceed AED 500 or the net software platform fees retained by Lipslay from the claimant in the preceding thirty (30) days, whichever is lower.
  4. Governing Law & Exclusive Jurisdiction: These Terms & Conditions and all Partner Agreements are governed by the federal laws of the United Arab Emirates and the local laws of the Emirate of Dubai. Any dispute not resolved amicably shall be subject to the exclusive jurisdiction of the competent courts of Dubai, UAE.
Supplemental Platform Terms



Welcome to lipslay Terms and Conditions Page.

By using our website and services, you agree to these Terms and Conditions, which, together with our Privacy Policy, govern lipslay's relationship with you.

' lipslay,' ‘we,’ ‘our,’ or ‘us’ refer to the lipslay. The term ‘you,’ ‘your,’ ‘the client,’ or ‘user’ refers to the user of our services or the viewer of our website.

The use of this website is subject to but not limited to the below terms of use:

  1. The content of the pages of this website is for the explanation and implementation of our services. It is subject to change without notice.
  2. We use cookies to monitor browsing preferences. If you allow cookies to be used, the relevant personal information may be stored by us for use in fields we determine.
  3. lipslay keeps the right to change, amend, cancel, or make exceptions to the terms and conditions listed here. Please check this terms and conditions page from time to time. By using our services, you acknowledge that you agree with our terms and conditions.
  4. No partnership, joint venture, or agency is created as a result of the Terms and Conditions, and you do not have any authority of any kind to bind lipslay in any respect whatsoever. lipslay will not be liable for any failure to perform its obligations hereunder where such failure results from any reason beyond lipslay's reasonable control, including, without limitation, electronic, mechanical or communications failure or degradation.
  5. All materials on the website are owned by or licensed to us. This material includes, but is not limited to, layout, design, look, appearance, graphics, and such. Reproduction is strictly prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
  6. You give your consent that you will not make unauthorized use of the materials and information on the website.
  7. We may also include links to other websites. These external links are provided for your convenience to provide further information. We are not responsible for the accuracy and correctness of the external link content.
  8. Your use of this website and any dispute arising out of such use of the website is subject to the local laws of UAE Main Courts.
  9. When you book through lipslay, we will help facilitate the services for your home needs. Once the service is done, the Fees you pay to our service professionals/3rd party service providers are non-refundable (unless there is a company-caused violation). We may update the pricing scheme on a going-forward basis. You are liable for any and all taxes (except taxes based on our income).
  10. lipslay may change rates and fees from time to time by posting the changes on the lipslay website ten days in advance but with no advance notice mandatory for temporary promotions or any changes that result in the reduction of rates and fees.
  11. lipslay cannot be held responsible for the unlawful acts of service professionals/3rd party service providers and users.
  12. lipslay checks the backgrounds of service professionals/3rd party service providers both directly and indirectly via third-party background check services. However, each user should exercise common sense and caution to protect their personal safety and property, just like you would when faced with any person whom you do not know.
  13. The users agree to hold lipslay free from liability for any damages and/or missing items during or after using the service professional/3rd party service provider services through lipslay.
  14. lipslay will charge you for your finalized bookings through the payment method specified on the website (e.g. a credit card or cash). If you pay any applicable charges with your credit card, we may seek pre-authorization of your credit card account prior to your purchase.
  15. If you choose to pay the fee by your credit card, you, as the cardholder, must retain a copy of transaction records and our policies and rules.
  16. You are responsible for maintaining the confidentiality of all the information in your account.
  17. If you want to cancel your booking, you are required to give a minimum of 24 hours' notice of cancellation. The notification must be in written format and sent to [email protected]. We reserve the right to levy a charge of up to AED 100 to cover any relevant administrative expenses.
  18. Customers using the website who are minors/under the age of 18 shall not register as a user of the website and shall not transact on or use the website.
  19. lipslay has the right to apply penalties to its home service provider partners in the case of damage to the houses or house interiors in order to protect the community. However, what happens to the client's belongings and house interiors during the home service session is solely the client's responsibility. lipslay is not responsible for houses and interiors during the process of entering into the house or leaving the house. Service professionals/3rd party service providers or lipslay are not obliged to cover any damage(s) caused during the home service session.
  20. If any provision of this Terms and Conditions is found to be unenforceable or/and invalid, that provision shall be limited to the minimum extent necessary so that the Terms and Conditions shall otherwise be kept in full force and effect.
  21. lipslay may transfer, assign or delegate the Terms and Conditions and its rights and obligations without consent.
  22. lipslay will not trade with or provide any services to OFAC and sanctioned countries.
  23. lipslay will send messages via WhatsApp, SMS, email, or notifications as means of communication for the purposes of including but not limited to appointment confirmation, appointment updates, and marketing.
  24. lipslay is a booking platform that acts as an aggregator for different types of home services. The services are, including but not limited to, home cleaning, PCR test at home, healthcare at home, salon services, spa services, maintenance, car wash, laundry and dry cleaning, upholstery cleaning, disinfection services, and pest control. lipslay has contracts with 3rd party service providers that are licensed by the relevant authorities.

Method of Payment, Card Types, and Currency & Payment Information: 

We accept payments online using Visa and MasterCard credit/debit cards in AED (or any other currency agreed upon).

By using your account as a payment instrument with lipslay, you are consenting to our terms of use. You may choose from various payment methods available on our Platform. We reserve the right to introduce additional payment methods or remove existing ones at our discretion. Online payments are processed by our third-party service providers, where your credit/debit card information will be stored for future bookings. lipslay does not store your credit card or payment information. Additionally, this stored information may be used for any future transactions, including but not limited to recurring appointments, outstanding payments, tips, or any other amounts due to lipslay.

Refund/Return Policy

Refunds will be done only through the Original Mode of Payment.

Quality Assurance Program / Quality Control Policy

We conduct random quality inspections on a regular basis to review the quality of our crew members' work while they are on duty.

Here are the three methods we use in maintaining the quality checks:

  1. Unannounced Visit - To ensure service professionals are properly uniformed and performing their duties thoroughly and completely.
  2. On-Site Inspection - A walk-thru with the service professional and/or the client during regular business hours.
  3. Follow-up – A brief telephone call by our customer service agents after your session has been completed.

Reporting Issues

You can report the following issues within the timeframes below:

  • Missing/ stolen Items: within 48 hours.
  • Damaged items: within 24 hours.