lipslay

Policies

Cancellation & rescheduling

Last updated: 27 July 2026

Clear rules so you and our professionals can plan with confidence. These windows apply to one-time Lipslay bookings across Dubai, Sharjah, Ajman and Abu Dhabi unless a service page states otherwise.

At a glance

Cancel ≥ 6 hours before start

No cancellation fee · refund / wallet credit

Cancel < 6 hours before start

Up to AED 100 admin fee may apply

Reschedule ≥ 2 hours before start

Free (subject to slot availability)

Reschedule < 2 hours before start

Small fee may apply

Cancel free of charge

Give at least 6 hours’ notice before the scheduled start time. Cancel from My bookings on the website or app. Wallet payments are returned as wallet credit; card refunds follow your bank’s timeline (often 7–14 business days).

Late cancellations

Cancellations inside the 6-hour window may incur an administrative fee of up to AED 100 to cover schedule disruption. We may deduct this from a refund or wallet credit when applicable.

Reschedule

You can move a pending or confirmed booking to a new slot from My bookings. Free rescheduling when you change 2 or more hours before the visit. Inside 2 hours, a small fee may apply because professionals’ routes are already set.

No-show

If you are unavailable and we cannot reach you, the booking may be marked no-show and charged in full (or per the fee shown for that service).

Recurring & packages

Cancel a single visit with the same 6-hour rule. To stop an entire recurring plan or prepaid package, contact support so we can adjust remaining sessions fairly.

How to cancel or reschedule

  1. Open My bookings and select the visit.
  2. Choose Reschedule or Cancel and confirm the new time or reason.
  3. For packages or recurring series help, use Contact or open a support ticket.

Questions? See Contact or FAQ. Terms of Use.