Contact Us

Need a hand?

You’ll find instant answers and support in Lipslay Help. Whether it is service charges, booking changes, or our terms — start here before emailing.

How to get help

1. Sign in to your Lipslay account
2. Open Support from your account menu (or My bookings → a visit)
3. Start a ticket or message WhatsApp with your booking number
4. For a specific appointment, open that booking first — then tap support

Tip: From My bookings you can cancel, reschedule, rate, or add notes — many issues don’t need a ticket.

Talking to your professional

Before your visit starts, you can reach the assigned pro from the booking details when contact options are available:

• Call or WhatsApp the professional from the booking page (when shown)
• Add or update access instructions on the booking / address notes
• Prefer a saved pro next time from Favorites or their public profile

Manage it yourself

For one-off bookings you can usually:

• View & manage bookings
• Reschedule or cancel (see policy)
• Update saved addresses
• Wallet, gift cards & packages
• Favorites & rebook

For prepaid packages or recurring plans, open a support ticket if you need to pause or adjust remaining sessions.

Check our FAQs

Answers on pricing, cleaning materials, same-day slots, wallet and more — all in one place.