Trust & safety
Book with confidence
Professionals are carefully trained, background-checked and trusted for quality service. Ratings, clear policies and UAE support hours keep every visit accountable.
How we protect your home
Background-checked pros
Approved professionals complete identity and document checks before they can accept jobs on Lipslay.
Training & ratings
Pros are trained for their category. After each completed job you rate them — reviews appear on public profiles.
Smart matching
Open jobs prefer nearby, in-zone professionals who offer your service. You can also prefer a favorite when they are free.
Support that follows through
Help Center and WhatsApp are available daily 7 AM–11 PM UAE. Booking tickets stay in your account.
How your professional is chosen
01
You book
Pick service, time, address and optional supplies. Preferred pros stay selected when available.
02
We match
The next available approved professional in your area is assigned — or your preferred pro when free.
03
You review
After the visit, rate and comment. Feedback helps other households and keeps quality high.
Ratings & feedback
After a completed booking you will be asked for a 1–5 rating and optional comments. Honest feedback improves matching and helps future customers choose with confidence.
If something goes wrong
We apologize when a visit misses the mark. Notify us within 24 hours so we can investigate quickly:
Quality not as expected
Contact Help Center or open a support ticket. Share photos of areas that need attention — we will work to make it right.
Damage to belongings
Report within 24 hours with photos. Specialists review the case and respond within 24 hours during support hours.
No-show or missed visit
Message us immediately. A case specialist will help rebook or resolve payment according to policy.
Missing items
Report within 24 hours with any details or photos. We investigate with the assigned professional.
Live chat / WhatsApp support: daily 7 AM–11 PM UAE. Outside those hours we reply as soon as the team is back.
Help Center